No two heads are the same. It’s obvious isn’t it? We know it. But then we forget to think about it! It was a quarter century ago, yes a full 25 years, and I was sitting with one of the deputy secretaries of the department I was then in. We were talking about a policy change […]
This post has been inspired by three recent conversations in which I have posed the question “Is it useful?” and had senior managers in three different organisations look startled and then uncertain. I was taught the value of this ‘Useful’ question several years ago by my Director of Communications. At the time we had quite […]
I had a discussion with a senior executive recently who was bemoaning the fact that people in his organisation were paying no attention to a recent internal policy change. He had told them about it and it was posted on the intranet but the message was just not getting through! He felt he had done […]
(The importance of communication in times of uncertainty or change) There have been three occasions in the past year where I have had a discussion with someone whose team has been going through a change process, or considerable uncertainty about future arrangements at work. On each occasion I have asked how their team has been […]